Privacy policy

Information we collect

We collect information you provide directly to us, such as when you fill in a contact form, request a quote, or correspond with us by phone, email, or otherwise. This may include:

• Name and job title
• Company name and address
• Email address and phone number
• Details about your IT environment or support request

We may also collect certain information automatically when you visit our website, including your IP address, browser type, referring URL, and pages visited. This information is used in aggregate form and is not linked to personal identifiers.

How we use your information

We use the information we collect to:

• Respond to your enquiries and provide the services you request
• Send you service updates, invoices, and support communications
• Improve our website and service offerings
• Comply with legal obligations

We will not sell, rent, or trade your personal information to third parties for marketing purposes.

How we protect your information

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Encrypted communications (HTTPS/TLS) for all data in transit
• Access controls limiting who within our organisation can view personal data
• Regular review of our data handling practices

No method of electronic transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Third-party services

We may use third-party service providers to assist in operating our website and delivering our services (for example, hosting providers, email platforms, and analytics tools). These providers are contractually required to handle your information in accordance with applicable privacy laws and may not use it for any purpose other than to provide services on our behalf.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

Your rights under PIPEDA

Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) gives you the right to:

• Know what personal information we hold about you
• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Withdraw your consent to the collection or use of your information (subject to legal or contractual restrictions)
• Lodge a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, please contact us using the details below. We will respond to your request within 30 days.

Contact us

If you have questions or concerns about this privacy policy or our handling of your personal information, please contact our privacy officer: